Terms and Conditions of Purchase

1. Identification

Owner: Romina Belén Puglisi
NIF: XXXXX
Trading name: Pogalua
Address: XXXX
Email: info@pogalua.com

2. Purpose

These terms govern the purchase of products through the Pogalua website.

Pogalua acts as the direct seller of the products offered in its online shop, regardless of whether they may be created or shipped by third-party collaborators.

3. Scope

These terms apply only to purchases made through the Pogalua website.

Links to external creator websites are not part of Pogalua’s purchase process and are governed by their own terms.

4. Purchase Process

The user may:

  1. Select products.
  2. Add them to the cart.
  3. Complete the purchase process.
  4. Make payment using the available methods.

Before completing the purchase, the user must expressly accept these terms.

5. Prices

  • All prices include applicable taxes.
  • Shipping costs will be shown before the purchase is completed.
  • For international shipments, any customs duties or import taxes are not included and shall be the customer’s responsibility.

6. Payment Methods

Payment methods available during the checkout process are accepted.

Payment methods may vary depending on technical availability, country, order amount, or other operational criteria.

The payment process may involve redirection to secure external platforms.

7. Shipping

The products may be shipped either by Pogalua or directly by the corresponding creator, depending on the case.

The times shown on each product correspond to the estimated order preparation time by either the creator or Pogalua, depending on the case.

Once the order has been shipped, the delivery time will depend on the selected shipping method, the destination country or region, and the estimate provided by the corresponding carrier.

Before completing the purchase, the user will be able to see the applicable shipping costs according to the available shipping methods.

For international shipments, the customer will be responsible for any customs duties, taxes, or import-related charges applicable in the destination country.

If the order is rejected due to costs related to customs duties, taxes, or import charges, Pogalua may deduct the resulting logistical and administrative costs from the refund.

Pogalua may temporarily or permanently limit shipping availability to certain countries or regions for logistical, operational, or legal reasons.

Pogalua shall not be liable for delays caused by external factors, although it will act to resolve any incident.

8. Liability

Pogalua is responsible for purchases made through its website.

In the event of:

  • A defective product.
  • Damaged product.
  • An error in the order.
  • Shipping incidents.

Pogalua will manage the appropriate solution and may coordinate with the creator when necessary.

The customer must report any incident as soon as possible and provide the necessary information to allow the case to be properly reviewed, including photographs of the product and packaging when applicable.

9. Returns and Refunds

Returns are governed by the Returns and Refunds Policy available on the website.

10. Product Availability

Products are subject to availability.

In the event of unavailability after purchase, the user will be informed and the corresponding refund will be issued.

11. Use of the Website

The user undertakes to make appropriate use of the website and not to engage in fraudulent activities.

12. Language

These terms may be available in several languages.

In the event of any discrepancy, the Spanish version shall prevail.

13. Applicable Law

These terms are governed by Spanish law.