FAQs
Here you will find the most common questions about how Pogalua works, how to buy and how to become part of the project.
About Pogalua
Pogalua discovers and gives visibility to singular products, ideas and creators.
It is a space where you can find pieces with purpose, personality and a different way of looking at things.
Not everything makes it in. The selection is made carefully, looking for proposals that connect with Pogalua’s values and sensitivity: creativity, humanity, curiosity, authenticity and a small dose of wonder.
In addition to discovering external projects, Pogalua may also develop its own products or collaborations with other creators.
Pogalua is not a platform where anyone can simply upload products, nor a shop designed to accumulate thousands of items.
The idea is not to show a bit of everything, but to build a selection with identity, intention and coherence.
Each piece and each creator are part of a wider whole, shaped by curiosity, ingenuity, sensitivity and the human value behind what is created.
Discovery is also part of the experiencenot just buying something, but finding something that connects with you in a special or unexpected way, and may even surprise you.
Pogalua is not designed to show as many products as possible, but to build a meaningful selection..
The idea is for each product to have space to be understood and for each creator to become part of Pogalua without losing their own identity.
Each proposal is reviewed individually.
There is no fixed formula or mandatory category, but Pogalua especially values:
- The originality of the proposal
- The purpose behind what is created
- The personality of the project
- The ingenuity of the idea
- The human component
- Its coherence with Pogalua’s universe
The size of the brand, the number of followers or sales volume do not determine whether a proposal fits Pogalua’s selection.
They may influence how a collaboration is approached, but not the creative value or the fit of the proposal within Pogalua.
There is also room for small, personal or emerging projects with something special to bring.
Pogalua can bring together very different proposals, for example:
- Physical products
- Unique pieces
- Functional objects
- Design, art or accessories
- Inventions and experimental products
- Its own products
- Special collaborations
Pogalua is not defined by a single category, but by the intention, singularity and coherence of each proposal.
What matters is not that all products look alike, but that they share a certain sensitivity: creativity, humanity, curiosity, authenticity and a different way of bringing value.
Yes.
Pogalua works directly with the original creators behind each project and product. Resale proposals or external intermediaries unrelated to the creator are not accepted.
The only exception is when the creator expressly indicates that management should be handled through an intermediary designated or authorised by them.
In addition, before publicly displaying certain characteristics, Pogalua reviews and contrasts the available information on aspects such as:
- Artisanal production
- Sustainability
- Limited editions
- Patented products
- Other special characteristics
This review is based on the information provided by the creator and on the documentation or available signs in each case.
The agreement with the creator requires them to declare and guarantee that they have the authorship, rights or necessary authorisations to sell and present the product.
The goal is to maintain an honest, transparent and coherent selection for both buyers and creators.
Not necessarily.
Pogalua values aspects such as sustainability, artisanal production, authenticity and support for small creators, but not every product has to meet the same characteristics.
Each piece and each project are evaluated according to their own nature.
The priority is to present proposals with personality, value and coherence, always with clear information about each product and creator.
Yes.
In addition to discovering and giving visibility to external proposals, Pogalua may also develop its own products or collaborations with other creators.
The idea is for all products, regardless of their origin, to share the same sensitivity and coherence within Pogalua’s universe.
Yes.
If you know a project, creator or product that you think could fit Pogalua’s universe, you can share it through the contact form or by writing directly.
Pogalua is constantly looking for singular, human proposals with their own personality.
Many of the most interesting discoveries come from recommendations by other people.
You can do so through the contact form or the channels indicated on the website.
Opinions, experiences and suggestions help improve the platform, identify doubts, better understand what works (and what does not) and build a closer and more honest relationship with the community.
Buying and Discovering on Pogalua
Buying on Pogalua works in a similar way to any online shop, but with one important difference: many pieces come directly from independent creators and carefully selected projects.
Each product includes specific information about its creator, characteristics, preparation times and any particular conditions when necessary.
Depending on the order, products may be shipped from different locations and in separate packages to better protect each piece and respect the way each creator works.
Buying directly from the creator is still something completely valid and positive. Pogalua does not seek to replace that, but to offer a different and complementary experience.
Pogalua allows you to discover projects and pieces that you might not have found separately, while also bringing together very different proposals within the same universe and shopping experience.
There is also prior work of selection, organisation and context to make it easier to discover products with personality and avoid the feeling of browsing through thousands of unrelated items.
Whenever possible, Pogalua tries to maintain the same sale price that the creator offers through their own channels.
The intention is that buying on Pogalua should not mean paying more for the same piece, but discovering it within an experience of selection, context and discovery.
There may be exceptions related to taxes, logistics costs or specific conditions, but the general intention is to maintain coherence across the different channels.
Not necessarily.
Pogalua prefers to show a curated selection of products from each creator in order to encourage diversity, coherence and the discovery of different projects.
The number of products from each creator within Pogalua may depend on:
- The creator’s own preferences
- The compatibility of each product with Pogalua’s proposal
- The real availability of the pieces
- The stage each project is currently in
A creator may have many more products available through their own channels, even if only some of them are part of Pogalua.
It depends on the product.
Some pieces are unique and will never exist exactly the same again. Others are part of small series, limited editions or reduced productions.
This will be clearly indicated in its product page. When a product has special characteristics, for example:
- Unique piece
- Limited edition
- Artisanal production
- Natural variations between pieces
Yes.
A single order can include products from different creators and projects.
However, some products may be shipped from different locations or require specific preparation and shipping conditions. For that reason, one order may be divided into several independent packages.
When this happens, Pogalua will try to indicate it as clearly as possible during the purchase process.
Each creator has their own profile within Pogalua, where they can share information about their project, creative process, philosophy, social networks or external links.
The idea is that you can also get to know the people or project behind each piece more closely.
It depends on the information that the creator has decided to make public.
Some creators may include a website, social networks or other contact channels in their profile. Others may prefer to maintain a more limited presence within Pogalua.
For questions related to purchases, orders, shipping or incidents linked to the website, the main point of contact should be through Pogalua.
Not necessarily.
The visible name may be the name of a brand, project, studio, pseudonym or artistic name that the creator prefers to use publicly.
Pogalua still needs to know the real information required to manage the collaboration properly, but that information does not necessarily have to be shown publicly on the website.
Because each creator decides what they want to show publicly in their profile, following Pogalua’s standards.
In some cases, a creator may not have a website, shop or social networks. In others, they may prefer to maintain a certain level of privacy, use an artistic name or share only what is necessary about their project.
Pogalua tries to ensure that each profile helps people understand the proposal without forcing the creator to expose more than they wish to share publicly.
Not necessarily.
Depending on the configuration available at any given time, Pogalua may allow purchases as a guest or through account creation.
Having an account may make it easier to track orders, access purchase history and use future features related to the experience within Pogalua.
Pogalua accepts the payment methods available during the purchase process.
These may vary depending on factors such as:
- The country
- The order amount
- Technical availability
- The selected shipping method
The payment process may involve the use of secure external platforms to manage the payment.
It depends on the payment methods available at any given time.
Pogalua may incorporate instalment payment or financing options through external platforms if they are compatible with how the shop operates.
When that possibility exists, it will be shown during the purchase process together with the rest of the available payment methods.
Yes, unless otherwise indicated in specific cases.
The prices shown on the website include the applicable taxes corresponding to the country or region from which the purchase is made, whenever required by applicable regulations.
For international orders outside certain areas, there may be taxes, customs duties or additional costs outside Pogalua’s control that must be assumed by the buyer.
Yes.
Some pieces may be unique, part of small series or depend on the creator’s specific availability.
If a piece especially connects with you, keep in mind that its availability cannot be guaranteed for any specific period of time. It may no longer be available later (or even quite soon) or may never be produced in exactly the same way again.
Orders, Shipping and Issues
Each product may have different preparation times depending on the creator, the type of piece or its specific characteristics.
Whenever possible, this information will be indicated directly on the product page.
Once the order has been prepared, shipping time will depend on the selected transport method, destination and the corresponding logistics conditions.
Pogalua works with different creators and shipping locations.
For that reason, some orders may be divided into several independent packages, especially when:
- The products belong to different creators
- They are shipped from different locations
- They require special preparation or transport conditions
The intention is to better protect each piece and respect the working methods of each creator.
During the purchase process, Pogalua may show indicative information about the place or country from which the product is prepared and shipped.
This helps to better understand possible differences in preparation times, shipping costs or separate deliveries.
The location from which a product is shipped does not always have to exactly match the creator’s public location.
In some cases, yes.
Certain creators may allow local pickup or in-person delivery depending on their location and availability.
When that option exists, Pogalua will try to indicate it during the purchase process or on the product or creator profile.
Yes, as long as the selected shipping method includes tracking.
Once the order has been shipped, Pogalua will provide the available information so you can check the shipping status and track its location.
If you notice an error in the delivery address, contact Pogalua as soon as possible indicating the order number and the correct information.
If the order has not yet been prepared or shipped, Pogalua will try to update the details before it leaves.
If the order has already been shipped, the possibility of modifying the delivery will depend on the carrier, the shipping status and the applicable conditions. In some cases, additional costs may arise or changes may not be possible.
If a product arrives damaged, incorrect or there is any issue related to the order, you can contact Pogalua explaining what happened and including photographs or relevant information whenever possible.
Each case will be reviewed individually in order to try to offer an appropriate solution as soon as possible.
Pogalua will act as the main point of contact during the management of the issue and any communication related to the order.
To manage an issue in the best possible way, it is recommended to include:
- Order number
- Affected product
- Brief explanation of what happened
- Photographs if there is visible damage, defect or error
- Photographs of the received packaging if the issue may be related to transport
- Any useful information about the delivery
This helps to review the case and find an appropriate solution as soon as possible.
Pogalua acts as the main point of contact for the buyer.
If an issue arises, Pogalua reviews the case and manages the necessary communication in order to try to offer an appropriate solution.
When the problem is related to the product, preparation, packaging or shipping carried out by the creator, Pogalua may internally manage the corresponding responsibility according to the agreement established with that creator.
For the buyer, the important thing is that the issue is communicated and managed through Pogalua.
Yes, except in cases where applicable regulations or the nature of the product indicate otherwise.
The specific conditions related to returns, deadlines, exceptions or refunds may vary depending on the type of product and are detailed in Pogalua’s corresponding policies.
It depends on the reason for the return.
As a general rule:
- If there is an error, damage or issue attributable to the product or the shipping process, Pogalua will try to assume or manage the corresponding solution.
- If the return is made due to the buyer’s personal decision without any associated issue, the return costs may be the responsibility of the customer.
The specific conditions can be consulted in the corresponding policies.
Yes, although availability may vary depending on the country, the type of product or the logistics limitations existing at any given time.
For certain international shipments, the following may apply:
- Taxes
- Customs duties
- Additional costs outside Pogalua’s control
When applicable, these costs must be assumed by the buyer according to the regulations applicable in their country or region.
Although Pogalua tries to keep information updated at all times, some products may sell out or become unavailable unexpectedly, especially unique pieces, small productions or artisanal projects.
If a situation like this occurs after a purchase has been made, Pogalua will contact you to try to offer the most appropriate solution possible, such as:
- Refund
- Replacement
- Waiting in case of restock
- Similar available alternatives
Creators and Collaborations
Pogalua looks for projects, creators and proposals with their own personality, sensitivity and a singular way of doing things.
There is no mandatory discipline , nor is it necessary to have a big brand, an established shop or thousands of followers.
There is also space for small, emerging or deeply personal projects.
What matters is that there is authenticity, intention and coherence in the proposal.
Yes, as long as the collaboration can be managed clearly and safely.
A creator may prefer to appear publicly using a pseudonym, artistic name, project name or brand, especially if they want to separate their personal identity from their creative work.
Pogalua can respect that decision in the visible part of the website.
However, internally it will still be necessary to provide the required information in order to properly manage the collaboration, orders, invoicing, communication and the corresponding responsibilities.
Pogalua especially values proposals with:
- Purpose
- Authenticity
- Creativity
- Ingenuity
- Ingenuity
- Humanity
- A strong personality
- A different way of looking at things
The selection may include very different disciplines and formats .
The idea is not to focus only on a specific category, but to build a coherent universe through singular projects with their own identity.
Proposals based only on resale, generic products without clear authorship, items produced without enough information about their origin, or creations that cannot be presented honestly and coherently usually do not fit Pogalua.
It is also not enough for something to be “beautiful” or “different”. Pogalua looks for intention, a story, a way of making, or a clear reason for a proposal to become part of the selection.
Yes, they may fit if there is coherence with Pogalua’s proposal and philosophy.
Pogalua is not limited to crafts, art, decoration or traditional design. Inventions, functional objects, patented products, gadgets, experimental pieces or creative solutions may also be considered if they have singularity, intention and a different way of bringing value.
What matters is not the exact category, but that the proposal has personality, ingenuity and its own identity.
Yes.
Having a big brand, many followers or a high sales volume is not a requirement to collaborate with Pogalua.
Very often, smaller, more personal or emerging projects are precisely the ones that bring a more special sensitivity, authenticity or perspective.
Yes.
It is not mandatory to have an online shop, personal website or social networks for a proposal to be considered.
What matters is that there is a creation, product, idea or project with personality, intention and meaning within Pogalua’s proposal.
If you do not have an online presence, you can provide images, descriptions, creative process context or any information that helps explain what you do..
Yes.
You do not need to have everything fully defined before reaching out. Sometimes a proposal still needs to be organised, find a clearer direction or decide which pieces make the most sense to present.
Pogalua may consider projects at different stages, as long as there is a creative foundation, a clear intention or something special with potential to grow.
Pogalua cannot guarantee that a piece will sell, but it does believe that the value of a creation should not be measured only by whether it can be mass-produced or sold at large scale.
If a piece requires many hours, knowledge, process, materials or intention, that is also part of its value.
It is not about appealing to everyone, but about finding the person who can understand and value what is behind it.
Yes.
This way of creating fits very well with Pogalua.
It is not necessary to have a fixed collection, repeatable products or a completely closed creative line. Some creators work precisely through unique pieces, evolving works or more open and changing creative processes.
You can propose new creations whenever you feel one could fit within Pogalua. Just because one piece does not fit at a specific moment does not mean another one cannot fit later.
One of Pogalua’s goals is precisely to create space for more personal, exploratory or harder-to-classify ways of creating outside more mass-oriented dynamics.
That is not a problem.
Each creator works with different timings, processes and rhythms. Some pieces require many hours of work, testing, preparation or artisanal production before they are ready.
The person making the purchase will be informed about preparation times, availability and delivery deadlines directly on the product page.
Pogalua does not expect every project to operate with fast rhythms or mass production. What matters is that timings and conditions are communicated clearly and transparently.
You can still get in touch.
In some cases, the collaboration may involve developing a specific piece, idea or proposal together with Pogalua, especially if there is creative affinity but not yet a concrete product that fits.
Pogalua may also help organise ideas, explore possibilities or develop a proposal with more clarity and coherence.
Depending on the stage and needs of the project, that process may arise collaboratively, as occasional guidance or as a specific service.
Yes, that is a possibility.
Some creators may want to test a new proposal, separate an experimental line from their main brand or publish a creation under a pseudonym..
Pogalua may consider these kinds of cases as long as there is internal clarity regarding authorship and there is no intention to hide relevant information from the buyer or avoid responsibilities.
The visible part of the project can be adapted, but the collaboration must be managed clearly and transparently.
You can contact Pogalua through the contact form or through the channels indicated on the website.
If you want to present a project, it is recommended to include basic information about:
- What you do
- Social networks or links
- Images
- Any detail that helps explain the proposal better
There is no need to prepare a perfect presentation. What matters is being able to understand the essence of the project and evaluate whether it could fit within Pogalua.
The process may vary depending on the type of project, but it usually follows these steps:
- Initial contact between the creator and Pogalua
- Initial form provided by Pogalua
- Review of the proposal and possible fit
- Conversation about how the collaboration would work and its conditions
- Collaboration agreement
- Access to the creator’s private space
- Submission of information through creator and product templates
- Review, preparation and publication of the selected pieces
The idea is for the process to be clear, organised and for the creator to understand what what information is needed at each stage.
Yes.
Not every project that fits within Pogalua has previous experience selling online or managing an online shop.
The idea is for Pogalua to also help give visibility and simplify part of the process for creative projects that prefer focusing more on creating than on the technical or commercial side.
Yes.
Not every proposal necessarily fits within Pogalua’s universe, selection or current direction.
That does not mean a project has less value, but simply that there may not be enough affinity with the line, sensitivity or direction of the selection at that moment.
Yes.
Projects constantly evolve , and Pogalua will evolve over time as well.
A proposal that does not fit at a specific moment may fit later depending on factors such as:
- The evolution of the project
- New pieces or collections
- New directions within Pogalua
- Different forms of collaboration that may arise later on
How collaborating with Pogalua works
Pogalua does not aim to act only as a showcase or a sales system.
The idea is to build an environment where creative projects can gain visibility, context, support and connection with people who genuinely value what they create.
Depending on the project, collaborating with Pogalua may also provide things such as:
- Access to new audiences
- Visibility within a carefully curated selection
- A more contextual and human presentation of the project
- Traffic towards the creator’s own shop or channels
- A language bridge to reach people from other countries
- Centralised management of part of the sales process
- Creative freedom without the pressure of maintaining large production volumes
- The possibility of starting little by little without having a full structure already built
- A space to test ideas, prototypes or new creative directions
- Future collaborations with other projects or with Pogalua
Each creator is at a different stage. Some want to grow, others want to validate an idea, others want to sell very specific pieces, and others simply want a place where they can show their work coherently and without the pressure of operating like a mass-market brand.
The intention is for the collaboration to be clear, flexible and human, always seeking a way of working that makes sense for both sides.
Each project may require a different type of collaboration.
The idea is to find a structure that makes sense for both the creator and Pogalua, respecting the value of the work, the real possibilities of the project and the way each creator prefers to work.
Depending on the case, models may include:
- Sales commission
- Fixed or monthly fee
- Stock purchase in advance
- Joint development of products or proposals
- Exchange of services, knowledge or creative support
- Occasional collaborations
- Specific agreements depending on the type of project
The specific conditions will always be discussed before starting any collaboration.
It depends on the case and the type of collaboration.
To sell products regularly, it may be necessary to comply with certain legal or tax obligations. Pogalua cannot replace professional advice from an accountant or legal advisor, but it can indicate what information is needed to evaluate and manage a possible collaboration.
If a proposal fits creatively but you still do not have your administrative situation fully defined, you can still get in touch. What matters is that any collaboration can be managed in a legal, clear and safe way for both sides.
It depends on the type of collaboration.
The most common model is for products to be sold through Pogalua while being prepared or shipped directly by the creator or project involved.
However, in some cases, other modelsmay also be considered, such as purchasing stock in advance, jointly developed products or specific agreements depending on the needs of the project.
The specific way of working will always be discussed before starting the collaboration.
The creator defines the price.
Pogalua may provide criteria, context or recommendations if it detects that a price could create issues related to coherence, margins, perception or viability, but the starting point is always the value that the creator gives to their own work.
The intention is not to lower the value of a creation to adapt it to mass-production dynamics, but to find the people who can genuinely appreciate what is behind that piece.
Yes, whenever possible.
The idea is that the same piece should not be more expensive on Pogalua than on the creator’s own website, shop or channels.
This helps maintain a coherent and balanced relationship:
- The buyer does not feel they are paying more for discovering the piece through Pogalua
- The creator can continue receiving visits and sales through their own channels
- Pogalua acts as a complementary discovery path, no como una barrera , not as a barrier between the creator and their audience
In some cases, differences may exist due to taxes, logistics costs, special conditions or specific agreements, but the general intention is to maintain as much coherence as possible.
No.
Pogalua can help provide visibility, give better context to a proposal, facilitate discovery and open new opportunities for connection or sales, but it cannot guarantee specific results.
The collaboration should be understood as a way of bringing a project closer to people who may genuinely value it, not as an automatic promise of sales.
Each proposal, moment and audience are different, and part of Pogalua’s goal is precisely to build more coherent and sustainable connections between creators and the public.
No.
Pogalua does not require a minimum number of sales does not require a minimum number of sales
As long as the information is kept updated, real availability exists and the collaboration continues to make sense for both sides, a piece may remain published even without immediate sales.
Some proposals need more time to find their audience. Pogalua does not aim to force fast sales at any cost, but to give space to projects that fit coherently within its selection.
A product’s continuity may still be reviewed if it no longer fits Pogalua’s direction, recurring problems arise or the collaboration is no longer viable for either side.
No.
Pogalua does not aim to replace the creator’s own channels or identity.
Projects can continue selling through their own website, social media, physical shops, fairs or other platforms if they wish.
The idea is to build a complementary relationship, where Pogalua acts as another path for discovery, connection and sales.
No.
Pogalua prefers to work with a specific selection of products from each creator in order to encourage diversity, coherence and the discovery of different proposals.
The priority is not to upload everything a creator makes, but to select the pieces that genuinely fit within the Pogalua universe at a given moment.
Creators can continue selling the rest of their products through their own channels if they wish.
It depends on the agreement and the type of product.
In many cases, the creator prepares and ships the order directly from their own space, while Pogalua coordinates the sale, communication with the customer and part of the shipping-related management.
In other cases, certain products may be prepared or managed directly by Pogalua or through a specific collaboration.
What matters is that the way of working is clearly defined before the product is published.
Pogalua acts as the main point of contact for the buyer.
This means that, in case of doubts, issues or problems related to an order placed through Pogalua, the customer contacts Pogalua directly and not the creator, unless explicitly stated otherwise in specific cases.
If the situation involves the product, preparation, packaging or any aspect related to the creator, Pogalua coordinates the necessary internal communication with the corresponding person.
The intention is for the buyer to have a clear and centralised experience, while creators do not have to directly handle scattered or improvised commercial management.
The agreement between Pogalua and the creator establishes the necessary foundations for the collaboration to work in a clear, safe and coherent way for both sides.
Among other aspects, it may include topics such as:
- Responsibilities related to products, errors or issues
- Use of images, texts and intellectual property rights
- Financial conditions and how the collaboration works
- Communication and coordination between the creator and Pogalua
- Updating relevant information about products or availability
- Commitments related to preparation, shipping or customer support depending on the agreed model
The intention is not to complicate the collaboration, but to avoid misunderstandings and clearly define the responsibilities, commitments and limits of each side from the beginning.
Pogalua reviews each situation individually.
If an issue arises related to incorrect information, defects, preparation, packaging, availability or deadlines, the situation will be managed according to the established agreement and the specific circumstances of the case.
The priority will always be to resolve the situation in the clearest and most appropriate way possible for all parties involved, especially for the customer.
If the problems are serious, repeated or incompatible with the agreed way of working, the collaboration may be reviewed, paused or ended.
If the availability, price or any relevant information about a product changes, it is important for the creator to inform Pogalua as soon as possible in order to avoid errors, outdated information or sales of pieces that are no longer available.
This is especially important for unique pieces, small series, handmade products or proposals with limited availability.
Keeping information updated helps ensure a clearer and more reliable experience for both the customer and the creator.
More about Pogalua
For now, yes.
The discover button works as a simple way to find an unexpected piece, creator or proposal within Pogalua.
At the moment, it is not based on purchase history, viewed products or personalised profiles.
The intention is to preserve a sense of discovery, curiosity and surprise rather than creating an experience guided only by algorithms or consumption patterns.
In the future, Pogalua may adapt or improve this system while still trying to preserve that feeling of exploration and unpredictability.
Because Pogalua’s common thread is not a single product category.
Pogalua can bring together objects, pieces, ideas or projects that are very different from one another if they share a certain sensitivity: intention, creativity, humanity, curiosity or a particular way of looking at things.
Diversity is part of the experience.
The goal is not simply to find “more of the same”, but to discover unexpected connections, different proposals and new ways of becoming excited about something.
Is your question not answered on this page?